Terms of service

Who these terms are between

These terms are between [Company name] (company number [Company number], [Registered address]), which runs PCN Flow, and the hire company that signs up ("you"). By using PCN Flow you agree to them for your company.

What PCN Flow does

PCN Flow reads the penalty charge notices you upload, matches each to the hire agreement covering that date, and helps you ask the issuer to pass the penalty to the hirer. It then tells the hirer. You decide what is sent for your company, and you are responsible for the notices and hire agreements you upload being genuine and correct.

No guarantee of the outcome

Whether a penalty can be passed to a hirer is up to the issuer, and it depends on the facts and the law. We give warnings and checks to help, but they are not legal advice. We cannot promise that an issuer will accept a representation.

Acceptable use

• Use PCN Flow only for genuine penalty notices on vehicles your company hired out.
• Do not use it to pursue, harass or mislead anyone, or to send false information to an issuer.
• Keep your sign-in details private and tell us if you think someone else has them.
• Do not try to get around the limits or security of the service.

Your data

You own your data. Our privacy notice and data processing summary explain how we handle personal data on your behalf. You can ask for a copy, or for it to be deleted, when your account ends.

Fees

Fees, credits and the monthly allowance are agreed with you when you sign up: [pricing terms]. Prices exclude VAT unless we say otherwise.

Availability

We work to keep PCN Flow available and back up your data every 4 hours, but we cannot promise it will never be interrupted. Issuers' websites change or go down, and when a website cannot be used we may use email instead.

Liability

Nothing in these terms limits liability that cannot be limited by law. Otherwise, our total liability to you in any 12 months is limited to the fees you paid us in that period [confirm with a solicitor]. We are not liable for penalties, fees or charges an issuer applies.

Ending the service

You can stop using PCN Flow at any time. We can suspend or end an account that breaks these terms. On request we will return or delete your company's data.

Changes, law and contact

We may update these terms and will tell you about important changes by email. They are governed by the law of England and Wales, and the courts of England and Wales can decide any dispute. Questions: [email protected].